ABOUT HOME IMPROVEMENT TEAM

General Manager

Ken brings over a dozen years of construction project management experience with local homebuilders ranging from basic tract building to high end custom homes. His last venture before starting H.I.T. was managing the production department with a large local homebuilder. He chose to step away from the day-to-day management of new home construction and take his experience to deliver an overall positive experience for our customers versus a focus on volume and bottom-line numbers. Ken has a Business Management degree from Longwood University and enjoys spending his free time with family but can also be found on the golf course every now and then. Ken manages the day-to-day operation of all active projects and communicates directly with our customers to set expectations and follow through with execution of the scope of work.

Sales/Business Development Manager

Born and raised in Chesterfield County, Matt currently resides in Midlothian with his wife Michelle and their four children. Matt attended Meadowbrook High School in Chesterfield County and then continued his education at VCU.  After college, Matt’s passion for people and love of cars led him into the automotive industry. There he became focused on service and customer experience, ensuring every interaction was positive and helpful for clients.  After a decade in the car business, Matt continued his career in sales and process development with one of the top financial companies in Richmond. There he focused on improving customer experience by working on processes that started with the customer goal first and worked backwards to also achieve the company need.  Matt brings his passion for people and customer experience to the construction industry, and enjoys assisting clients in reimagining their space to make their home lives easier.  When not working, you can find him supporting VCU athletics, attempting to get better at the game of golf, or trying to find the closest beach to park a chair on.

Senior Construction Manager

James has been involved in construction since 1993 with experience in new home track building, custom home building, as well as additions and remodels. Originally from Richmond, VA, James went straight into the workforce and worked as a self-employed carpenter. In his free time, James enjoys golfing, surf fishing in Hatteras, North Carolina, and spending quality time with his wife and son. James serves as HIT’s Senior Construction Manager overseeing all aspects of our client’s construction projects. 

Project Manager

Will is a skilled Project Manager with extensive experience in bathroom, kitchen, third-floor, and outdoor space remodels. He is passionate about delivering exceptional client experiences, ensuring that each interaction, every detail of the work in progress, and the final results are all of the highest quality. Will began his career by apprenticing under master craftsmen, later honing his skills in his own company. His primary focus is on making home remodeling projects smooth and rewarding for clients. He thrives on creative and unique projects that allow for artistic expression. Guided by strong principles of faith and patriotism, Will brings dedication and integrity to everything he does. When he's not on the job, you can find Will in his workshop, working on his project cars, or exploring the great outdoors in his favorite vehicle so far—his beloved Jeep Wrangler.

Production Manager

Seth was born and raised in the city of Richmond. He has over a decade of experience in production and warranty management in the building industry. Seth graduated from VCU and worked in financial risk management before finding his passion in the world of residential home building. Seth has had great success in everything from large scale production building, managing entire neighborhoods, to smaller, local builds focusing on high end custom houses. His experience led him into a management role where he trained and developed construction project managers as well as produced procedures, policies, and plans for future company growth. He is proud to bring this experience to Home Improvement Team as their Production Manager.

Pawject Manager

Meet Hank — a shaggy, shepherd-mutt mix with a heart as big as the homes we remodel. As the unofficial (but very much essential) Chief Morale Officer of Home Improvement Team, Hank takes his job very seriously. He’s Seth’s loyal sidekick, a certified service dog, and the only team member who can nap on the job and still be called a productivity booster.

From supervising site visits with his soulful eyes to offering emotional support in the form of surprise snuggles and tail wags, Hank brings calm to the chaos of construction. He’s known to greet vendors like old friends, charm clients with his gentle presence, and keep the team grounded — usually by lying directly on their feet.

Whether he's riding shotgun in the truck or making executive decisions from his favorite sunny patch of floor, Hank reminds us daily that home is more than drywall and design — it's about love, loyalty, and a little fur in the air.

Design Consultant

As a Design Consultant for Home Improvement Team, Ami brings a rare blend of creativity, construction knowledge, and real estate expertise to every renovation project. With decades of experience in the home industry—including mortgage lending, new construction, sales, and interior design—she offers clients a well-rounded, expert perspective on how to elevate their living spaces.

Ami plays a hands-on role in guiding clients through the design process, helping them make confident choices in everything from layouts and finishes to fixtures and color palettes. Her thoughtful approach and keen eye for design have shaped award-winning model homes and countless custom renovations across the Richmond area.

Known for her meticulous attention to detail and personalized service, Ami ensures every home renovation feels intentional, cohesive, and completely tailored to each client's needs. Whether you're remodeling a kitchen, reimagining a bathroom, or preparing a home for sale, Ami is a trusted partner in creating spaces that are both beautiful and functional.

Design Consultant

Born and raised in the Midlothian/Moseley area, Caitlin brings over a decade of real estate and design experience as well as a lifelong connection to the Richmond community. With more than five years spent working for the area’s largest locally owned builder, she developed a strong foundation in new construction and design—skills she now brings to her role as a Design Consultant with Home Improvement Team.

Caitlin works closely with clients to guide them through the renovation and design process, helping bring their vision to life with thoughtful selections, layout recommendations, and expert insight. Her ability to build lasting relationships and her passion for beautiful, functional spaces make her a trusted partner throughout every stage of a project.

Known for her attention to detail and top-tier customer service, Caitlin'd dedication to client satisfaction is unmatched. 

Office Manager

Lisha brings years of experience and enthusiasm to her role as Office Manager with the Home Improvement Team. With a background that includes work with a state trade association, a chamber of commerce, GE Personal Financial Services, and most recently Long & Foster Real Estate, she has built a strong foundation in organization, process management, and client service. Her attention to detail and natural ability to bring order to busy environments make her a key part of the team’s success.

A graduate of Marshall University, Lisha has a deep appreciation for history and culture—and an even deeper passion for helping people. Growing up in a home her father built, surrounded by gardens and farm life, she developed a lifelong love for home, family, and the great outdoors. Whether she’s cooking for loved ones, pulling weeds in the garden, or swimming in the Gulf, Lisha brings heart and energy to everything she does.

Her warm personality shines through in every interaction. At work, her people-first mindset fits her role perfectly and helps clients and team members feel right at home.